Effective Date: November 10, 2023
Thank you for choosing StudySmartLenses. Our Refunds and Returns Policy is designed to ensure a hassle-free experience for our customers. Please read the following terms carefully:
1. Returns:
1.1. Initiating a Return: If you are not completely satisfied with your purchase, you may initiate a return within 30 days of receiving the product.
1.2. Contact Us: To start the return process, contact our customer support at [email protected] or mail us at Put Rokića 10, 22000, Šibenik. Please provide your order number, a brief reason for the return, and any relevant details.
2. Eligibility:
2.1. Product Condition: Returned products must be unused, undamaged, and in their original packaging to be eligible for a refund.
2.2. Exceptions: Customized or personalized items are not eligible for return unless they are defective or damaged.
3. Refunds:
3.1. Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment.
3.2. Refund Timeframe: Please allow 5-7 business days for the refund to reflect in your account.
4. Return Shipping:
4.1. Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
4.2. Address for Returns: Ship the product to Put Rokića 10, 22000, Šibenik, Croatia.
5. Contact Us:
For any questions or concerns regarding our Refunds and Returns Policy, contact our customer support at [email protected].
StudySmartLenses reserves the right to update or modify this policy at any time without prior notice. This policy does not affect your statutory rights.